Delivery & Returns

We have extended our returns period for purchases to 30 days to give you peace of mind over the Christmas and New Year holidays. All purchases from the 15th December through to the 2nd of January will be covered by the 30 day return period. All other terms and conditions remain the same.

Please note Customer Services will be closed from 2pm on 24th December through to January 5th at 8.30am when normal working hours will resume. Should you require any assistance during this period, please email info@prettypolly.co.uk with your full name and/or your order number, detailing any queries you may have. The team will then try to resolve your issues upon return as quickly as possible. Please don't forget you can also call 0115 924 6700 and leave a voicemail with the same details as above.

Delivery charge £1.95 to the UK and EU
Worldwide delivery charge £5

United States customers: Please order online from: www.prettypollyusa.com

Please note, we are unable to ship to countries outside of the EU

Dispatch Policy

Goods are normally dispatched within 1-2 working days of order receipt, however please refer to our Christmas opening times above which may affect your order.
We ship using Royal Mail 1st Class within the UK. Delivery can take up to 7 working days within Europe.

Stock Availability

Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Cancellation & returns

  • On the cancellation of a contract, any sum paid by the consumer will be repaid as soon as possible and, in any case, within 30 days of cancellation. The full price paid for the goods will be refunded and this includes the cost of delivery of the goods to the consumer.

  • If you wish to cancel the contract and return the goods you must email returns@prettypolly.co.uk with the details of the return, including the order number within 7 working days following the delivery date of the goods. You must then complete a returns form and post the garment/s back to us within 21 days of emailing us. Download a Returns and Exchanges Form

  • If you have received the goods before cancelling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier.

  • If you cancel the contract before receiving the goods, and the carrier attempts to deliver the goods, you should not accept delivery from the carrier, and they will return the goods to us. In the event of the carrier leaving the goods, it is the suppliers' responsibility to arrange the return of the goods from you.

  • If the seal of the pack has been broken we cannot accept the return of the product unless there is a product fault. We can only accept ladders as faults if they were present when you first opened the packet. A return will only be accepted if the item is unworn and the pack is unopened. Please do not send a return if you cannot satisfy these conditions to avoid disappointment.

  • We will only refund your postage charges if the return is as a result of our error or the item is found to be faulty.

  • Where the returned product is found to be faulty we will offer an exchange for the same product.