Help & Contact

Pretty Polly Customer Services

For general enquiries please get in touch with our Pretty Polly Customer Services team. Send an email to we'll get back to you as soon as possible.

If you wish to return an item you will need to download our returns form and send us an email to inform us you'll be sending something back. Please read our full Returns Policy

Usual Customer Services Opening Hours 

Reach the Pretty Polly Customer Service team by phone: 0115 924 6700
Our phone line opening hours are:
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 8.30am - 4pm
Saturday - Closed
Sunday - Closed

Report a Fault or Make a Suggestion

Whether you have a suggestion for making the online experience a little better here on or you have noticed a fault or mistake on the site, we would love to hear your feedback! Please email us

Registered Address

Pretty Polly
Embody (Brands) Limited 
292 Haydn Road

Registered in England No. 5786280
VAT No. GB 558 8297 79