Delivery & Returns
International Shipping Update - 23 December 2020
Due to the recent closure of a number of international borders due to the COVID-19 pandemic, our international deliveries from the UK will be delayed.
We are working with our shipping partners to understand the impact of the delays and to be able to provide relevant information to any customers whose orders are currently in transit.
We anticipate these delays will affect our delivery times.
Delivery charge £1.95 to the UK and EU - Free delivery when you spend £20 or more in one transaction*
Worldwide delivery charge £5 *Only one discount or code is applicable per transaction ,for more information please see our Terms and Conditions.
Goods are normally dispatched within 1-2 working days of order receipt, however please refer to our Christmas opening times above which may affect your order.
We ship using Royal Mail 2nd Class within the UK. Delivery can take up to 7 working days within the UK and anywhere outside of the UK can take up to 2 weeks.
Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
Cancellation & returns
Return postage will be at the cost of the customer and will not be refunded.
Returns outside the UK may incur duty / VAT charges if values are added to customs documentation. These will not be paid by ourselves and all return costs should be covered by the sender.
On the cancellation of a contract, any sum paid by the consumer will be repaid as soon as possible and, in any case, within 14 days of cancellation. The full price paid for the goods will be refunded and this includes the cost of delivery of the goods to the consumer.
If you wish to cancel the contract and return the goods you must email firstname.lastname@example.org with the details of the return, including the order number within 14 working days following the delivery date of the goods. You must then complete a returns form and post the garment/s back to us within 60 days of receipt of order. Download a Returns and Exchanges Form
If you have received the goods before cancelling the contract, you will be under a duty to restore those goods to the supplier at your own cost and, in the meantime, to keep them and take reasonable care of them. This duty to take reasonable care ends if the consumer (at their own expense) sends the goods to the supplier.
If you cancel the contract before receiving the goods, and the carrier attempts to deliver the goods, you should not accept delivery from the carrier, and they will return the goods to us. In the event of the carrier leaving the goods, it is the suppliers' responsibility to arrange the return of the goods from you.
If the seal of the pack has been broken we cannot accept the return of the product unless there is a product fault. We can only accept ladders as faults if they were present when you first opened the packet. A return will only be accepted if the item is unworn and the pack is unopened. Please do not send a return if you cannot satisfy these conditions to avoid disappointment.
Where the returned product is found to be faulty we will offer an exchange for the same product.
Returns Address: Pretty Polly, c/o Embody Brands (Ltd), Heanor Road, Loscoe, Derby DE75 7JT