Help & Contact

Pretty Polly Customer Services

Please Note: Our offices are closed for the Christmas period from the end of the 23rd December
until we re-open on the 4th January. 
Our warehouse will be open during this break and orders placed
via our website will be processed for despatch. 
We will respond to all emails on our return.    

For general enquiries please get in touch with our Pretty Polly Customer Services team. Send an email to we'll get back to you as soon as possible.

If you wish to return an item you will need to download our returns form. Please read our Returns Policy for full details. 

Usual Customer Services Opening Hours

Reach the Pretty Polly Customer Service team by phone: 0115 924 6700
Our phone line opening hours are:
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 4pm
Saturday - Closed
Sunday - Closed

Report a Fault or Make a Suggestion

Whether you have a suggestion for making the online experience a little better here on or you have noticed a fault or mistake on the site, we would love to hear your feedback! Please email us

Registered Address

Pretty Polly
Embody (Brands) Limited 

292 Haydn Road
Registered in England No. 10204448
VAT No. GB 558 8297 79