Facebook Pixel

Contact Us

Please get in touch with our Pretty Polly Customer Services team for all enquiries, we're here to help! 

Send an email to [email protected]  we'll get back to you as soon as possible or simply give the team a call via the details below and we'll do our best to answer your query. 

If you wish to return an item you will need to download our returns form and send us an email [email protected] to let us know you'll be sending something back.

We recommend you send this back to us via a tracked service, to ensure it reaches us safely. 

You can read our full Returns Policy here.

Customer Services Opening Hours

Reach the Pretty Polly Customer Service team by phone: 0115 924 6700
Our phone line opening hours are:

Monday 9am - 4pm
Tuesday 9am - 4pm
Wednesday 9am - 4pm
Thursday 9am - 4pm
Friday 9am - 4pm

Report a Fault or Make a Suggestion

Whether you have a suggestion for making the online experience a little better on our website, or you have noticed a fault or mistake on the site, we would love to hear your feedback! Please send us an email at [email protected] and we will be sure to look into it. 

Registered Address

Pretty Polly
Embody (Brands) Limited 
292 Haydn Road

Registered in England No. 10204448
VAT No. GB 558 8297 79




We use "cookies" to identify you when you visit the Pretty Polly sites and to build up a demographic profile. 

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. They help to give you the best experience on our website and to make sure that the Pretty Polly ads you see on other sites are relevant to you. Find out more about the use of cookies on https://www.allaboutcookies.org/.

Most browsers allow you to turn off the cookie function; if you wish to do this, see the help area of your browser.