Please get in touch with our Pretty Polly Customer Services team for all enquiries, we're here to help!
Send an email to [email protected] we'll get back to you as soon as possible or simply give the team a call via the details below and we'll do our best to answer your query.
If you wish to return an item you will need to download our returns form and send us an email [email protected] to let us know you'll be sending something back.
We recommend you send this back to us via a tracked service, to ensure it reaches us safely.
You can read our full Returns Policy here.
Customer Services Opening Hours
Reach the Pretty Polly Customer Service team by phone: 0115 924 6700
Our phone line opening hours are:
Monday 9am - 4pm
Tuesday 9am - 4pm
Wednesday 9am - 4pm
Thursday 9am - 4pm
Friday 9am - 4pm
Report a Fault or Make a Suggestion
Whether you have a suggestion for making the online experience a little better on our website, or you have noticed a fault or mistake on the site, we would love to hear your feedback! Please send us an email at [email protected] and we will be sure to look into it.
Embody (Brands) Limited
292 Haydn Road
Registered in England No. 10204448
VAT No. GB 558 8297 79